Obtaining Technical Support

Xirrus Technical Support is available Monday-Friday 6AM-6PM Pacific Time. For Standard Care Warranty support, e-mail support@xirrus.com or call +1.805.497.0955 and select option 4.

For Enhanced Care Warranty support, e-mail prioritysupport@xirrus.com or call +1.805.497.0955 and select option 9.

Product Warranty Summary

New Xirrus Arrays ship from the factory with a 1 year hardware and 1 year ArrayOS software Standard Care Warranty. All other products ship with a 1 year hardware and a 90 day software Standard Care Warranty as applicable. This standard warranty entitles you to e-mail/phone support, software bug fixes, and return/repair of defective hardware.

Optional Enhanced Care Warranty provides additional services, including priority response support, software upgrades, and next business day advanced hardware replacement. Enhanced Care can be purchased in 1, 3, and 5 year increments - contact your Xirrus sales representative or sales@xirrus.com for more details.

The following table summarizes Xirrus warranty options:

	Enhanced Care	Standard Care
Standard E-mail/Phone Support	X	X
Priority Emal/Phone Response	X
Hardware Advanced Replacement	X
Hardware Return and Replace		X
Software Upgrades	X
Software Fixes	X	X
Shipping Method	Next Business Day	3 Business Days
Hardware Warranty Period	1, 3 or 5 Years	1 Year
Software Warranty Period	1, 3 or 5 Years	90 Days (1 year ArrayOS)

Response Times

We are committed to providing the best support possible. Every reasonable effort will be made to respond to email inquiries within 24 business hours and we’ll respond to your voice mail within 48 business hours.